The 11pm call, handled without you.
Watch the walk through, then see a real after hours sequence run below it. Under that are the four ways this gets built, from stopping the bleeding tonight up to dispatch and deposits running themselves.
A short walk through of what this looks like running in a plumbing company.
11:41pm, nobody is awake
This runs live. The call comes in after hours, the system answers immediately, works out how bad it is, applies your after hours rate, and wakes the right tech from the on call rotation. You find out it happened in the morning.
On call tonight
Tonight
Emergencies wake somebody. Everything else gets a real answer and a morning slot, so nobody is woken up for a dripping faucet.
What happened last night?
If you would rather talk it through than pick a tier off a page, that is usually the faster route. Fifteen minutes, and I will tell you which of these is actually worth it for your business.