The 11pm call is the one worth the most.
Water is coming through a ceiling and they are calling everyone on Google until somebody picks up. Whoever answers first gets a job at premium rates. Whoever answers Tuesday gets nothing, because it was handled Monday night.
11:41pm, nobody is awake
This runs live. The call comes in after hours, the system answers immediately, works out how bad it is, applies your after hours rate, and wakes the right tech from the on call rotation. You find out it happened in the morning.
On call tonight
Tonight
Emergencies wake somebody. Everything else gets a real answer and a morning slot, so nobody is woken up for a dripping faucet.
What gets built for a plumbing company
Emergency work is where the margin is, and it is also where things fall apart fastest, because it happens when nobody is at a desk.
After hours dispatch
On call rotation that actually rotates, premium rate rules applied automatically, and escalation to backup when the primary does not answer in five minutes.
Flood triage
Actively flooding goes to the front of everything. The system asks the two questions that sort a real emergency from a slow drip, then acts on the answer.
Water heater quick quote
Age, size and type in, replacement price out, while you are still on the phone. Same day sale instead of a callback that never happens.
Van stock and parts
What is on each truck, what is running low, and parts requested from the job site so the warehouse pulls them before the tech drives back.
Change orders
The job opens up and it is a slab leak, not a clog. Photo, revised price, customer approves on their phone, and the record exists if they argue later.
Reviews while it matters
The review request goes out when you just saved their kitchen, not three weeks later when the feeling has worn off.
Start with the front desk
After hours capture is usually the first thing worth fixing, because one recovered emergency call at premium rates is real money you are currently letting go to voicemail.
We build it, we run it, we maintain it.
What happened last night?
If you cannot answer that, that is the problem, and it is happening again tonight. Give me fifteen minutes and I will work out what your after hours calls are worth and what you are currently letting go to voicemail.
You will leave with a number and a way to stop the bleeding, whether you hire me or handle it yourself.